Forrester TEI study shows 315% ROI when modernizing customer service with Microsoft Dynamics 365 Customer Service
Week 1's focus is on "Leveling Up Customer Service with Microsoft Dynamics 365." Microsoft's latest blog post reveals an impressive 315% ROI for businesses that modernize their customer service using Dynamics 365 Customer Service. This comprehensive Forrester TEI study highlights the tangible benefits of upgrading service operations, including improved efficiency and customer satisfaction. Read the blog for valuable insights on the financial benefits of implementing Dynamics 365 Customer Service. If you're looking to achieve substantial returns on investment with a transformed customer service strategy, this blog is a must read. is ready to help you explore these benefits and integrate this powerful solution into your business operations. Contact us.
What is the ROI of implementing Dynamics 365 Customer Service?
According to a Forrester Consulting Total Economic Impact Study, organizations can expect a 315% ROI when modernizing their customer service with Microsoft Dynamics 365 Customer Service. The study indicates that the total benefits over three years amount to $14.70 million, while the total investment required is $3.54 million, resulting in a payback period of less than six months.
What challenges does Dynamics 365 Customer Service address?
Organizations often struggle with a disparate stack of aging customer support and CRM solutions, leading to siloed customer data and inefficient support processes. Dynamics 365 Customer Service addresses these issues by integrating seamlessly with other Microsoft solutions, providing automation and AI-driven insights, and helping to establish a comprehensive knowledge base for support agents.
How does Dynamics 365 Customer Service improve agent productivity?
The implementation of Dynamics 365 Customer Service has been shown to improve agent productivity by automating manual tasks and reducing the time spent searching for customer information. For instance, agents saved an average of 468 hours per year due to more efficient interactions, which also led to a 20% increase in first-call resolution rates and a 15% decrease in misrouted calls.
Forrester TEI study shows 315% ROI when modernizing customer service with Microsoft Dynamics 365 Customer Service
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