AI is accelerating change across industries, but leaders face a new challenge: how to maintain authenticity while adopting AI. This article highlights strategies for you to remain transparent, empathetic, and accountable in an AI-driven workplace. Read the article for insights into balancing human qualities with technology-driven decision-making. Then connect with CBA to discuss how your business can strengthen leadership in the AI era.
How can leaders maintain authenticity in communication?
Leaders can maintain authenticity by writing personalized notes and including specific details that reflect their genuine thoughts. For instance, sharing individual praises for team members or writing personal letters, as seen with former PepsiCo CEO Indra Nooyi, can help create a human connection. It's important to use AI for less personal tasks while ensuring that personal touches remain central in communications.
What are the risks of using AI in personal communication?
Using AI for personal communication can create distance between leaders and employees. A study found that employees rated AI-generated responses as less helpful and authentic, indicating a preference for genuine human interaction. Leaders should be cautious and ensure that their unique voice and empathy are present in communications, even when using AI for assistance.
What is the best way to integrate AI into leadership communication?
Leaders can use AI for tasks like research and drafting but should keep the final message personal. For example, they can dictate their thoughts and use AI to help synthesize those ideas, ensuring that the core message reflects their own voice. Being transparent about the use of AI in communication can also help maintain trust with employees.
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